Privacy Policy

Bedrock Assay ("we", "us", "our") is a mobile XRF gold assay service based in Kampala, Uganda. We are committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us — primarily through our website contact and booking form. This may include:

• Your name
• Organisation or company name
• Email address
• Phone or WhatsApp number
• Your location and details of the gold testing service you require

We may also collect limited technical information automatically when you visit our website, including your IP address, browser type, and pages visited, through standard web hosting and analytics tools. This data is used in aggregate and is not linked to your personal identity.

2. How We Use Your Information

The personal information you provide is used solely for the purposes of:

• Responding to your booking request or enquiry
• Arranging and confirming on-site visit details
• Communicating about your assay service, results, and reports
• Maintaining records of services provided for operational and legal purposes
• Improving the quality and responsiveness of our service

We do not use your information for unsolicited marketing communications. We will not contact you for any purpose unrelated to your request without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. Your information may be shared only in the following limited circumstances:

• Service providers: We use Web3Forms to process contact form submissions. Form data is transmitted securely to Web3Forms and delivered to our inbox. Their privacy practices are governed by their own policy at web3forms.com/privacy.
• Legal obligations: We may disclose information if required to do so by Ugandan law, regulation, or lawful order from a competent authority.

4. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Client records relating to assay services performed are typically retained for a minimum of five years for operational and compliance purposes.

If you request that we delete your information and no legal obligation requires us to retain it, we will do so within a reasonable time.

5. Data Security

We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission. However, no method of electronic communication or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website does not use tracking cookies or third-party advertising cookies. Basic session or analytics cookies may be set by our hosting provider. These do not identify you personally and are used only to understand aggregate website usage.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention obligations)
• Withdraw consent to any communication at any time

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are directed at businesses and professionals in the gold and minerals sector. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. Continued use of our website after any update constitutes acceptance of the revised policy.